Service Policy

Everything you need to know about how our services work, what to expect, and how to get help.

Turnaround Time

Standard: 3–5 business days from receipt. Rush (1–2 business days, +$20) available — select at checkout. Rush timing is measured from the day your gear arrives at our shop. We email you on arrival and on return shipment. If you also purchased the item from our catalog, add 3 business days for supplier shipping to us (upgraded to 2-day air on rush orders).

Shipping to Us

• Pack bats in a padded bat bag or original case
• Wrap gloves in a towel or bubble wrap
• Use a tracked carrier: USPS Priority, UPS, or FedEx
• Add insurance for equipment valued over $200
• Include your name and order number
• Email your tracking number: info@limitbreakdiamond.com

Address:

Return Shipping

Included in your service price via USPS Priority Mail or UPS Ground, with tracking either way.

Compression Testing

Every bat rolling order includes a free before-and-after compression test using our G4 SSL certified tester. You receive the numbers with your bat. Standalone compression testing also available.

What We Do — and Don’t

We provide: Standard bat rolling, heated bat rolling, glove break-in (all positions), compression testing.

We do not provide: Bat shaving, end-cap removal, or modifications to circumvent league certification.

Damage Claims

1. We contact you immediately with photos if any issue occurs
2. We provide pre-service inspection photos
3. Damage clearly caused by our process (not pre-existing): we discuss resolution
4. Claims must be submitted within 48 hours of delivery

Contact

info@limitbreakdiamond.com — response within 24 hours Mon–Fri.