Service Policy

Everything you need to know about how our services work, what to expect, and how to get help.

Turnaround Time

Standard: 3–5 business days from receipt. Rush (1–2 business days) available — select at checkout. We email you on arrival and on return shipment.

Shipping to Us

• Pack bats in a padded bat bag or original case
• Wrap gloves in a towel or bubble wrap
• Use a tracked carrier: USPS Priority, UPS, or FedEx
• Add insurance for equipment valued over $200
• Include your name and order number
• Email your tracking number: info@limitbreakdiamond.com

Address:

Return Shipping

Included in your service price via USPS Priority Mail with tracking.

Compression Testing

Every bat rolling order includes a free before-and-after compression test using our G4 SSL certified tester. You receive the numbers with your bat. Standalone compression testing also available.

What We Do — and Don’t

We provide: Standard bat rolling, heated bat rolling, glove break-in (all positions), compression testing.

We do not provide: Bat shaving, end-cap removal, or modifications to circumvent league certification.

Damage Claims

1. We contact you immediately with photos if any issue occurs
2. We provide pre-service inspection photos
3. Damage clearly caused by our process (not pre-existing): we discuss resolution
4. Claims must be submitted within 48 hours of delivery

Contact

info@limitbreakdiamond.com — response within 24 hours Mon–Fri.